Commonwealth INGENICO 5110 User Manual download pdf (Page 6)

Pre-authorisation

How to perform a pre-authorisation transaction on a credit card

Pre-authorisation is only available for credit card transactions on the EFTPOS PLUS and EFTPOS MOBILE

terminals.

A pre-authorisation transaction checks that there are funds available on the customer’s credit card and puts

a hold on these funds. No actual funds are debited from the customer’s card account until the transaction is

‘completed’.

Please Note: A pre-authorisation on a customer’s card cannot be cancelled in the terminal. However, if a

transaction is not ‘completed’, the customer’s card issuing bank will drop the hold after approximately 5-7

business days.

Terminal Display Response

COMMONWEALTH BANK

EFTPOS

READY

AUTH XPOS MANUAL

Select the yellow option key below AUTH to start a pre-authorisation

transaction.

1. PRE-AUTHORISATION

2. COMPLETION

SELECT OPTION

Press 1 to select a pre-authorisation transaction.

Note: If using multi-merchant you will be prompted to select a

merchant before moving to the next step.

SWIPE CARD OR

ENTER CARD NO

Swipe the card, or manually enter the card number, then select OK.

PRE-AUTHORISATION:

$0.00

ENTER AMOUNT AND OK

Enter the transaction amount and select OK.

AUD $X.XX

EXCH RATE X.XXXX

CCC $XX.XX

SELECT 1=AUD 2=CCC

This prompt appears if you have currency conversion activated on

your terminal and the card swiped is an overseas card in a currency

that the terminal has an up-to-date exchange rate for.

<CCC> is the 3 digit currency code, e.g. USD for American dollars.

In accordance with international card scheme rules you must give

cardholders the choice of paying in Australian dollars or their local

currency. Select number 1 or 2 for the currency of choice.

Note: Currency Conversion is not available on EFTPOS MOBILE

PRE-AUTH REQUEST

IN PROGRESS

PLEASE WAIT

The pre-authorisation transaction is being processed.

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Commonwealth INGENICO 5110 User Manual Page 6

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